The Challenge
As our IT Project Analyst, you will play a vital role in maintaining a strong relationship with our main client in the state of Tocantins and ensuring their satisfaction with our products and services.
You will manage the implementation and the subsequent account management of our services for the largest biometric database in the state. You will also provide Level 1 technical support, having direct contact with cutting edge technology to ensure the identity security for millions of people.
A dynamic day-to-day experience is expected, therefore proactivity, initiative and self-learning skills are a must. This role requires high analytical and planning skills, as well as unmatching communication abilities!
Key Responsibilities
Serve as the main point of contact for our clients, building and maintaining strong relationships based on trust and reliability
Implementing projects, ensuring quality and meeting deadlines
Ensure the correct use of the application and artifacts and project routines
Understand the customers' technical requirements and provide the best support for resolving level 1 demands and problems
Communication between the client and our technical teams for more complex issues
Conduct regular account reviews, presenting performance metrics, and identifying areas for improvement or additional value.
Required Qualifications
Engineering, computer science or related degree
Strong interpersonal skills, with the ability to communicate effectively with clients at all levels
Excellent negotiation and problem-solving skills
Strategic mindset and ability to identify opportunities for account expansion
Strong logical, analytical and quantitative problem-solving skills
Previous experience in the software industry
Able to work independently
Availability to travel
Availability to work in Palmas
Advanced English
Desired Qualifications and Experience
Professional experience with project management
Previous experience administering systems
Basic knowledge of Linux servers
Benefits
CLT
Above market salary
Health insurance
Dental insurance
Life insurance
Profits sharing
Meal allowance
About Griaule
Griaule develops software products for biometric identification. We work with state of the art technology in order to provide solutions for large-scale and complex biometric challenges.
The environment at Griaule is driven by high performance and we expect our teams to achieve outstanding results. We have a cozy atmosphere at our headquarters, with close relationships with our colleagues, which makes communications inside the company easy and simple.
We look for the brightest professionals in the market and it is expected from each one of us to be highly proactive, to be able to work as a team player, and always to be oriented to the best customer experience.
Griaule is growing fast and we offer opportunities for our employees to grow together with us. Do not miss this opportunity!
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